Hey there 👋, I’m Keith. I’m a hands-on commercially driven designer, experienced leading, directing and creating impactful change across hardware, software, and AI-powered interactions.

Comfortable leading design at startups with little process and established businesses with defined procedures.

Specialising in complex design systems and driven by customer needs and data insights. Proven track record of growing inclusive design teams and increasing revenue through customer centric design strategy.

TL;DR

• Directed design of a B2B SaaS adaptive learning platform that secured the Certified in Cybersecurity contract with ISC2, training 1 million learners over two years.

• Led design teams on intelligent meeting notes, driving a 400% year-over-year increase in Teams Premium subscriptions, surpassing 3 million seats.

• Contributed to improvements in OneNote and Microsoft 365, leading to an increase in paid seats from 280 million in 2021 to 345 million in 2022, generating $63.36 billion in revenue.

• Led design for the School Data Sync admin tool, facilitated easy integration of school systems into M365 and increasing Microsoft Education active users by 5 million within a year.

My focus is on product design and strategy and my current role leverages many years experience leading user experience initiatives to drive growth for both startups and established businesses.

I set the vision for product design and create cross-platform interactive, integrated experiences for hardware, software and AI interactions across multiple end points and hardware devices from the boardroom to the living room.

I collaborate across multi-disciplinary teams to identify opportunities for growth and bring those ideas to life through engaging user experiences for commercial and strategic impact. My role encompasses strategic ideation and the creation of compelling storytelling materials to support product vision, road map, sales pitches and board reviews. I have a history of impactful contributions and expertise driving collaborative and AI-powered experiences.

I am an empathetic design leader and I grow and support design teams by modelling, coaching and caring for them as individuals and designers.

Feel free to get in touch to discuss your upcoming project needs. I'll look forward to hearing from you.

Many thanks.

Keith.